Friendly Learning

Complaints procedure

If at any time during your course, you feel the need to complain, you can choose from the following options:

1. speak to a member of staff in the reception

2. post the complaint in the feedback box

3. talk to a student support teacher 

4. arrange to see the Academic Coordinator 

The school welcomes constructive comments; all complaints are taken extremely seriously and dealt with in a discreet and professional manner.  

If you feel that your complaint has not been resolved you may direct your complaint to English UK.   How to contact them:

Write to: English UK, 219 St John Street, London, EC1V 4LY

Or e-mail info@englishuk.com